Returns

Thank you for shopping at Element + Artifact!

Our goal is to give you the best shopping experience possible however we do understand that sometimes the need arises to make a return on an item.

Please review the below carefully before contacting us so you understand the expectation or way your return process will flow.

Items eligible for return must be initiated within 14 days from the date of receipt to your shipping address. Refunds for returns go to the original form of payment minus any fees that are incurred, such as restocking fees. Allow 10 business days from the date we receive the return for a credit to appear on your original form of payment. 

Returnable items must arrive back in original condition. Products must be new, unused, unaltered, uninstalled and not assembled. For example no cut or clipped wires, no contact with water and no writing on the shipping carton or original packaging.  Items sold in Multi-Packs must be returned in the same Multi-Pack they were purchased in.

Products and packaging not in original condition will not be accepted for return.

Visible or concealed damage must be reported within 24 hours of receipt. Returns will not be accepted without a Return Authorization.

Exceptions may apply to some types of orders. Some exceptions include:

1. Orders for 10 or more of the same item are subject to a 25% restocking charge. For large quantity orders, it is recommended a sample is ordered first to ensure the item meets requirements.
2. Custom and built-to-order items are not eligible for return.

 CANCELLATIONS

Orders may be canceled prior to shipment if they are not yet processed.  Some exceptions may apply. Prior to placing an order refer to the product detail page for the item specific cancellation policy. After placing an order refer to confirmation or shipping update e-mails.

To request a cancellation contact us at 800-484-6752 or sales@elementandartifact.com.

Cancellations are not processed until we confirm the order has not been processed or shipped. Once we confirm the order has been canceled, a credit will be issued to the original form of payment.

Custom and built-to-order items are not eligible for cancellation.

DAMAGES AND DEFECTS

Damaged items instructed to be returned must arrive back in the condition they were received. Products must be new, unused, unaltered, uninstalled and not assembled.  For example no cut or clipped wires, no contact with water and no writing on the shipping carton or the original packaging.  Items sold in Multi-Packs must be returned in the same Multi-Pack they were purchased in.

Products and packaging not in original condition will not be accepted for return.

Damage must be reported within 24 hours of receipt. Please contact us for a return authorization as returns will not be accepted without a Return Authorization. 

Be prepared to provide photos of the damaged product and packaging. If a replacement item is needed, items will be sent at no additional cost. If the damaged item is not returned within 14 days, we will recharge the original method of payment until the item is received.

In some cases, we may ask you to field destroy the item and not require a return.